Difficult conversations are an inevitable feature of life, both at work and outside. Attempting to avoid them only postpones the problem or makes it worse, while proceeding without sufficient care and attention leaves relationships damaged and issues unresolved. In this episode of the podcast we interview senior human resource business partner Liz Atkin to discuss the practicalities of what makes some conversations difficult and how to make them easier and more effective.
How to deal with difficult conversations
Interview with Liz Atkin
Timothy Gallwey – The Inner Game of Tennis
Carole Pemberton – Coaching to Solutions
The Thomas-Kilmann Conflict Modes Instrument