Handling difficult conversations course

A course for anyone who ever has to hold an uncomfortable conversation

What does the handling difficult conversations course do?

Difficult conversations come in a surprising range of guises. Charged with emotion, they tend to provoke counter-productive behaviours. This course provides participants with the personal and contextual insights and the practical strategies to be able to hold and progress the conversations that they find difficult.

5 stage learning process

Who is it for?

This course is for anyone who ever has to take part in an uncomfortable conversation.


As a result of this course you will be able to:

  • know what needs to be done when a conversation feels uncomfortable
  • respond constructively when faced with aggression or evasion
  • establish and maintain a focus on problem-solving
  • facilitate the conversation towards a useful outcome
Quote from a trainer

Learning & Development benefits

The TalkWise stage-by-stage development process gives you the benefits of two distinct sources of expertise: in communication and in learning & development. We combine new insights obtained from our own research into the practice of effective communication with internationally-developed principles for best practice in adult learning.

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