Handling difficult conversations course
A course for anyone who ever has to hold an uncomfortable conversation
What does the handling difficult conversations course do?
Difficult conversations come in a surprising range of guises. Charged with emotion, they tend to provoke counter-productive behaviours. This course provides participants with the personal and contextual insights and the practical strategies to be able to hold and progress the conversations that they find difficult.
Who is it for?
This course is for anyone who ever has to take part in an uncomfortable conversation.
Outcomes
As a result of this course you will be able to:
- know what needs to be done when a conversation feels uncomfortable
- respond constructively when faced with aggression or evasion
- establish and maintain a focus on problem-solving
- facilitate the conversation towards a useful outcome
Learning & Development benefits
The TalkWise stage-by-stage development process gives you the benefits of two distinct sources of expertise: in communication and in learning & development. We combine new insights obtained from our own research into the practice of effective communication with internationally-developed principles for best practice in adult learning.